The Worth of Business Development Service For Professional Firms

Business development service is always used in a broader sense & enables the professional firms to strengthen ties with their existing customers as well as attracting new customers in other areas of the business market. In order to achieve this objective, the business development service providers go beyond the traditional means of marketing, sales, operations, customer care & business management to help their clients promote the business expansion at multiple levels. It needs the business development strategy maker to have certain level of expertise in different areas of business so that he could easily recognize & utilize the opportunities for business growth.

One of the basic requirements for business development is to evaluate the current business value as it is more related to the growth & maintenance of the business. For this, the development service providers appoint business development specialist who will work along with marketing & sales professionals to develop an effective strategy. This business strategy is based on the degree of popularity that the business is already enjoying in other areas of the customer base.

The business organizing specialist will sought for customer feedback from the customer care executives. These executives will help the strategy maker to gather data from the existing customers on their view about the company & its services. Such type of action often helps the development specialist to find out more effective ways of business promotion that can replace the current marketing strategy & target more number of customers in the market sector where the business is already present. Moreover, the acquisition of client testimonials through the channel of customer care executives will assist the business organizing specialist to identify the areas for the new range of products & develop a suitable marketing strategy for them. This strategy will lead to the quick promotion of new products & services later.

The role of business development service provider is not limited to an increased sales or customer satisfaction. While these things come naturally with the development service, the development strategy maker will have to ensure the best utilization of company fund, refine the operation of management & different departments and address any legal issue that may arise as the business continues to grow. Many professional firms give the business development strategy maker the right to collect business related information from any level of business structure & utilize it to induce more business.

Every small to large scale business organization can opt for development in business service. It brings guaranteed success for every kind of corporate condition. Many small time companies have tried it out & achieved a firm footage in their own sector. In most of the cases, businesses have been able to capture the targeted sector & achieve growth due to the efforts of business development specialist. So, companies need to concentrate more on their development & hire for development professionals if it seems impossible for them.

Corporate maintains their own wing for business growth & development that will deal with all development related activities. But small businesses can’t afford to do that. So, they may ask a development consultant to work for them. The consultant will help them assess the present situations & develop strategies for bringing more business growth in future.

Having a Spotter in Business Development

I recently watched Mark Wahlberg’s movie Shooter “again”. I really love this movie! In the movie Shooter, actor Mark Wahlberg’s character is a sniper and he lost his spotter. He died in a maneuver that went wrong. This spotter was the sniper’s good friend and military comrade. So, he recruited actor Mike Pena as his new spotter.

The movie reminds me of business development. You know, in business development, you really should not go it alone. There should be a business development team. The team would be responsible for finding new business opportunities, pitching the company’s products and services to ideal prospects, attending pre-bid meetings, attending trade conferences, drafting bid proposals, and attending competitive interviews for short-listed vendors that have responded to solicitations for bids.

For any one deal you are going after, it would be neat to have a spotter. In business development, it would be neat to have a spotter to tell you what is out there with respect to business competitive intelligence.

The spotter was the sniper’s look out man and he would advise the sniper by calling out sayings such as:

You’ve gotta get out of there!
Incoming… 2 o’clock!
They’re right in front of you!
They’re all over the place!

Not to make light of military maneuvers, but it would be really cool to have folks looking out for you in a similar way in business development settings like government agency pre-bid meetings or competitive pitch interviews. Your spotters could tell you what the prospects’ staff and what your competition is up to. This is known as competitive intelligence. If you are in there alone, you may miss out on what others hear and see with respect to business and development and business competitive intelligence.

In the Mark Wahlberg movie Shooter, my favorite line in the movie is when an elderly, retired sniper says:

“The world ain’t what it seems. The minute you think you got it figured, you’re wrong!”.

This is precisely why it is extremely important to have a business development team. The more intelligence you can gather about who your competition is, what your competition is saying and doing, what your competition is likely to do, the better you’ll be able to figure things out. Even if you cannot afford to hire someone full time, consider paying a consultant to show up and give you feedback on what she is hearing and seeing.

By Clovia Hamilton, MBA JD – President

Lemongrass Consulting Inc.

5 Business Development Don’ts

5 Business Development Don’ts

In my over 25 years experience in business development for Financial institutions, IT enterprises, Law Firms and Medical Practices there is an unfortunate, common repetitive pattern/tendency that costs unnecessary money and reduces efficiencies considerably.

This tendency can simply be defined as “unproductive” business development practices. While it can be stated simply it is NOT a straightforward problem in the least. Not appropriately, consistently and diligently creating and implementing a business development plan can and does cause significant financial and productive leakages to a business entity. For a small or growing company, business or practice, such a business development oversight can and often is very detrimental in many ways.

I have identified 5 of the most common unproductive business development practices. I hope that, if you can identify any or all of these within your business entity, you recognize the red flag and take heed.

The 5 Major Business Development Don’ts are the Following:

1) Don’t Randomly Advertise. Sounds weird, but it is NOT. One of the most common mistakes and seemingly harmless ones is to advertise a company, product or service without a clear target.

Unless you are a large entity, advertising expenditures should be seriously confined for specific targeted campaigns. Brand recognition advertising for smaller and or new practices is NOT an optimum use of resources.

2) Don’t Just “Get” Business- Instead Get the Right Business.

A common mistake in small to medium size companies is to “accept” any client even if the fit is not perfect, i.e. a client project that is not cost effective or a “difficult problematic client” or a client whose request is out of the range of expertise.

This can be a seemingly difficult situation, especially, if there are cash flow issues within a company. However, ultimately, saying no to these clients is the most cost effective solution.

3) Don’t Leave Your Business Growth to “Chance”

Many small businesses and medical practices get “caught up” in servicing clients when ample clientele is at hand, thus, ignoring future business needs. For small to medium size businesses this is one of the major causes of cash- flow problems. There should always be a consistent everyday effort to bring in new clients. This ensures a constant source of new clients as they progress through the customer life cycle.

4) Don’t Ignore Your Previous Clients

One of the biggest sources of potential revenue for any business, medical practice or law firm is satisfied past clients. There are three ways that these clients can generate new revenue for a business: firstly, by cross-selling other products or services that are complementary to what they bought last time; secondly, by up-selling services or products that enhance their growth or customer satisfaction; thirdly, referrals. Satisfied customers are one of the greatest sources of new business. However, in order for this to be successful you must cultivate a “relationship” with your clients via warm calling, holiday cards, emails, gift certificates etc and you must ASK! Previous Clients are the quickest most effective way to gain new clients… do not ignore this financial resource at your fingertip!

5) Don’t Confuse Business Development/Sales/Marketing

Sales and Marketing are quite distinct from Business Development. Simply put Sales represents the completion of a client prospecting stage, Marketing is the means to communicate value and awareness of a product or service, while Business Development represents the holistic/big picture for business growth. More specifically, business development concerns the tasks, processes and preparation for business/opportunity growth. Business Development is in essence the means to obtain the plan and targeting for growth. Having this plan/bigger picture helps to refine the client/service/product penetration and thus expedites and streamlines the sales and marketing efforts.

Ironically, most sophisticated and large companies have well funded business development departments, however, it is the start-ups, small and medium size enterprises that actually need a business development team or process the most.

It is my sincere expectation and desire that should you identify any of these “red flags” in your business it will start a thinking process and adjustment of your entity’s activities and strategies.

10 Step Guide to Successful Business Development

Starting your own business is no joke and will require some considerable preparation on your part as an upcoming entrepreneur. In order to increase your chances of success in business, you will need to master powerful business development steps.

Here is the 10 step guide to a successful business development:

1. Develop personal and business objectives
Many businesses fail because the business owners do not have a sense of direction. Developing and stating your personal and business goals will serve as your roadmap and provide you with a sense of direction.

2. Identify a feasible market sector for your product(s) and or service(s)
Some people fail in business not because they do not have the finances to start-up their business but because they have a product or service that no one wants to buy. In order to reach professional development in business, you will need to listen (attentively) to the marketplace. Clearly identify an unmet need of customers prior to developing a product to satisfy their needs. Yes, you may be a smart business person, but if the market does not support you, you can say a big farewell to attaining professional development.

3. Work on your marketing plan
The main purpose of developing a marketing plan is to simply explain how you wish to create and maintain clients/customers in order to make a profit. The plan will also need to state the following:
– Your target market
– How you intend to penetrate the market
– Why your sales campaigns will be successful
– How much you will sell within the period of one year and over the next 5 years.

Your marketing plan will eventually be a pretty strong part of your professional development plan.

4. Write down a rough version of your company’s business plan
This is an outline of the path that you wish to take your business, a breakdown of your company’s strengths and weaknesses and a framework from which your official business development plan will be created.

5. Find out your monetary needs
Some companies fall flat like a pack of cards because they do not know diddly squat about the cost of keeping their company in business. As soon as you have developed your business plan, it is easier to determine your monetary requirements.

6. Put together your main teams
Before you develop your official business development plan you need to ensure that you form a good management team.

7. Conclude your financing requirements and put together an official professional development plan
Your business plan should without a doubt, show that your business can sell a sufficient amount of goods and or services to make a reasonable profit and is also good enough to attract prospective backers. Remember, this document will be used in order to secure financing to launch your business – so it has gotta be good!

8. Come up with a good marketing strategy to obtain financing
You will need to come up with a solid marketing plan to sell yourself and your business to financiers to raise money to get your business off the ground.

9. Market your business plan effectively and attract funds on your terms
Use negotiating tools which will give an edge over your competition and make it possible to attract funds on your own terms instead of just on your investor’s terms.

10. Market your goods and or service(s) and manage your business effectively in order to achieve your objectives.
As soon as your business has taken off, you will require a pretty strong management tool and marketing techniques in order to attain a successful professional development.